No Return, No Exchange Policy
Thank you for shopping with Naina Trends. We strive to provide you with the best quality products and exceptional customer service. Please read our No Return, No Exchange Policy carefully before making a purchase.
Policy Overview
Due to the nature of our products and to maintain the highest standards of quality and hygiene, we have a strict No Return, No Exchange policy. Once an order has been placed and delivered, it cannot be returned or exchanged.
Exceptions
The only exceptions to this policy are for items that are damaged or defective upon arrival. If you receive a damaged or defective item, please follow the steps below:
1. Record the Opening Video:
- Upon receiving your parcel, please record a clear video of the package being opened.
- The video should show the sealed package, the unboxing process, and the condition of the item inside.
2. Contact Customer Support:
- Contact our customer support team at +919872421294 within 12 hours of receiving the damaged or defective item.
3. Review and Resolution:
- Our team will review your claim and the video evidence. If the item is found to be damaged or defective, we will provide you with a suitable resolution, which may include a replacement or a refund.
Important Notes
- Final Sale Items: All items are considered final sale and are not eligible for return or exchange.
- Order Confirmation: By placing an order with us, you agree to this No Return, No Exchange policy.
- Quality Assurance: We take great care in ensuring our products meet the highest standards of quality. Each item is thoroughly inspected before it is shipped to you.
